Terms & Conditions
1. About Us
- This website is owned and operated by Lyme Bay Solutions Ltd, based in the UK.
- If you need to contact us, you can email us at sales@lymebaysolutions.co.uk.
2. Trade Accounts
- Products on this website are exclusively available for purchase to customers with an approved trade account.
- You must complete our trade account registration process and meet the criteria set by Lyme Bay Solutions.
- Lyme Bay Solutions reserves the right to accept or reject any trade account application at its discretion.
3. Ordering and Payment
- Orders can only be placed via the trade account and are subject to acceptance by Lyme Bay Solutions.
- Payment terms, including methods and deadlines, will be outlined during the checkout process or in your trade account agreement. If you have any questions, please contact sales@lymebaysolutions.co.uk.
- We reserve the right to cancel any order at our discretion, including for reasons such as stock unavailability or incorrect pricing.
4. Specific Product Terms
- Certain products may have additional purchasing terms specific to their nature or usage. These terms will be displayed on the product page or communicated to you during the purchase process.
- In the event of any uncertainty or for further clarification, please contact sales@lymebaysolutions.co.uk before completing your purchase.
5. Delivery
- Delivery times and costs will be displayed at checkout. While we strive to meet all delivery deadlines, these are estimates and may vary due to unforeseen circumstances.
- Any delivery issues must be reported to sales@lymebaysolutions.co.uk within 48 hours of receiving the goods.
6. Returns and Refunds
- Returns and refunds are only available for defective or damaged goods, subject to proof of purchase.
- You must notify us at sales@lymebaysolutions.co.uk within 14 days of receipt to arrange a return.
- Refunds will be processed within 14 days of receiving the returned item, provided it meets the conditions outlined in our Returns Policy.
7. Privacy and Data Protection (GDPR Compliance)
- Your personal data is processed in compliance with the General Data Protection Regulation (GDPR) and other relevant UK data protection laws.
- By creating a trade account, you agree to the storage and use of your data to process orders, manage your account, and improve our services.
- We do not share your data with third parties unless required to complete your order (e.g., delivery services).
- For more information on how we handle your data, please refer to our Privacy Policy.
- You can contact sales@lymebaysolutions.co.uk for any data protection concerns or to request the deletion of your data.
8. Limitation of Liability
- Lyme Bay Solutions is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products purchased.
- Our total liability to you for any loss or damage arising from orders placed on this website shall not exceed the total price of your order.
9. Intellectual Property
- All content on this website, including text, images, and trademarks, is the property of Lyme Bay Solutions or its licensors and is protected by intellectual property laws.
- You may not use, copy, or reproduce any part of this website without prior written consent.
10. Changes to Terms and Conditions
- Lyme Bay Solutions reserves the right to modify these Terms and Conditions at any time. Changes will be effective from the date they are posted on the website.
- It is your responsibility to review these Terms and Conditions regularly.
11. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
- Any disputes will be resolved exclusively in the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms and Conditions, require clarification on specific product terms, or need assistance with your order, please contact us at sales@lymebaysolutions.co.uk.